AI Efficiency + Human Trust
AI Efficiency + Human Trust
AI Efficiency + Human Trust
AI-empowered Support.
Done for you.
We run your support operation with the right blend of human talent and AI, delivering higher quality, better efficiency, and zero operational lift.
Trusted by forward-thinking, fast-growing brands.
Trusted by forward-thinking, fast-growing brands.
Customer First delivers real results by combining elite support agents with AI-native tools to strengthen every customer interaction and protect your brand.
Customer First delivers real results by combining elite support agents with AI-native tools to strengthen every customer interaction and protect your brand.
What We Do
Human expertise blended with AI-native operations.
AI-Driven Onboarding
We use AI-native workflows to ramp agents quickly. Playbooks, voice guidelines, and scenario simulations ensure every agent is ready to represent your brand.
Elite Support Agents
Dedicated or shared agents trained to be AI-proficient from day one. They use advanced tools to deliver faster, more accurate, more empathetic support across every channel.
Conversation Intelligence
Every interaction is analyzed by AI with human oversight. You get real-time QA signals, customer themes, and performance insights on auto-pilot.
Smart Automation
We help you define the right mix of human and AI for your brand. We design and manage safe, controlled automation using AI-native tools or your preferred providers.
Support Admin Services
We can manage your support tools. Our expert admins handle configuration, optimization, and ongoing improvements across tools like Zendesk and Kustomer.
Customer Insights
We turn customer conversations into clear business intelligence. Understand customer needs, issue impact, and product opportunities.
What We Do
Human expertise blended with AI-native operations.
AI-Driven Onboarding
We use AI-native workflows to ramp agents quickly. Playbooks, voice guidelines, and scenario simulations ensure every agent is ready to represent your brand.
Elite Support Agents
Dedicated or shared agents trained to be AI-proficient from day one. They use advanced tools to deliver faster, more accurate, more empathetic support across every channel.
Conversation Intelligence
Every interaction is analyzed by AI with human oversight. You get real-time QA signals, customer themes, and performance insights on auto-pilot.
Smart Automation
We help you define the right mix of human and AI for your brand. We design and manage safe, controlled automation using AI-native tools or your preferred providers.
Support Admin Services
We can manage your support tools. Our expert admins handle configuration, optimization, and ongoing improvements across tools like Zendesk and Kustomer.
Customer Insights
We turn customer conversations into clear business intelligence. Understand customer needs, issue impact, and product opportunities.
Platforms We Support
Fully trained agents. Expert platform admins. Ready to support you end-to-end.
Our team is trained across all major helpdesk and communication platforms. Your agents ramp quickly and work effectively from day one, regardless of the tools you use.
Platforms We Support
Fully trained agents. Expert platform admins. Ready to support you end-to-end.
Our team is trained across all major helpdesk and communication platforms. Your agents ramp quickly and work effectively from day one, regardless of the tools you use.
Why We’re the Right Partner
Legacy BPOs bolt AI onto outdated operations, creating support that’s inconsistent and costly.
Customer First is built different. Our founder/CEO spent 20+ years scaling support teams and the last few years designing industry-leading AI-native tools for support.
Bringing this experience together resulted in a blend of elite agents and AI-native tooling, delivering intelligent workflows that protect your brand in every interaction.
An AI-first support partner designed for the next decade, not the last one.
20+
Years Scaling Support
20+
Years Scaling Support
5+
Years Building AI Tools
5+
Years Building AI Tools
10m+
Interactions processed
10m+
Interactions processed
Why We’re the Right Partner
Legacy BPOs bolt AI onto outdated operations, creating support that’s inconsistent and costly.
Customer First is built different. Our founder/CEO spent 20+ years scaling support teams and the last few years designing industry-leading AI-native tools for support.
Bringing this experience together resulted in a blend of elite agents and AI-native tooling, delivering intelligent workflows that protect your brand in every interaction.
An AI-first support partner designed for the next decade, not the last one.
20+
Years Scaling Support
5+
Years Building AI Tools
10m+
Interactions processed
Success You Can See
Success You Can See
Real outcomes from brands we support.
+15% CSAT
+25% Productivity
Victoria Beckham Beauty
E-commerce
+23% CSAT
-18% AHT
Lucidworks
SaaS
+12% CSAT
-23% AHT
Meru Health
Healthcare
19% CSAT
+17% Productivity
Huckberry
E-commerce
+21% CSAT
+38% Productivity
Odyssey
SaaS
+24% CSAT
-26% AHT
FX Replay
SaaS
+22% CSAT
-19% AHT
Thesis
E-commerce
+17% CSAT
+27% Productivity
TrustEngine
SaaS
+15% CSAT
+25% Productivity
Victoria Beckham Beauty
E-commerce
+23% CSAT
-18% AHT
Lucidworks
SaaS
+12% CSAT
-23% AHT
Meru Health
Healthcare
19% CSAT
+17% Productivity
Huckberry
E-commerce
+21% CSAT
+38% Productivity
Odyssey
SaaS
+24% CSAT
-26% AHT
FX Replay
SaaS
+22% CSAT
-19% AHT
Thesis
E-commerce
+17% CSAT
+27% Productivity
TrustEngine
SaaS
+15% CSAT
+25% Productivity
Victoria Beckham Beauty
E-commerce
+23% CSAT
-18% AHT
Lucidworks
SaaS
+12% CSAT
-23% AHT
Meru Health
Healthcare
19% CSAT
+17% Productivity
Huckberry
E-commerce
+15% CSAT
+25% Productivity
Victoria Beckham Beauty
E-commerce
+23% CSAT
-18% AHT
Lucidworks
SaaS
+12% CSAT
-23% AHT
Meru Health
Healthcare
19% CSAT
+17% Productivity
Huckberry
E-commerce
+15% CSAT
+25% Productivity
Victoria Beckham Beauty
E-commerce
+23% CSAT
-18% AHT
Lucidworks
SaaS
+12% CSAT
-23% AHT
Meru Health
Healthcare
19% CSAT
+17% Productivity
Huckberry
E-commerce
+15% CSAT
+25% Productivity
Victoria Beckham Beauty
E-commerce
+23% CSAT
-18% AHT
Lucidworks
SaaS
+12% CSAT
-23% AHT
Meru Health
Healthcare
19% CSAT
+17% Productivity
Huckberry
E-commerce
Success You Can See
A glimpse into our most impactful projects and success stories.
+15% CSAT
+25% Productivity
Victoria Beckham Beauty
E-commerce
+23% CSAT
-18% AHT
Lucidworks
SaaS
+12% CSAT
-23% AHT
Meru Health
Healthcare
Why CustomerFirst Stands Out
A clear look at how we deliver better quality, lower effort, and more modern operations than traditional outsourcers.
Traditional BPOs
Manual and inefficient hiring and screening
Add software after hiring
Generic training and shallow onboarding
Generic training that lacks context
Limited visibility into quality
Limited visibility into quality
No frameworks for intelligent automation
Automation that doesn’t match your brand
Inundate your team with escalations
You still manage escalations
Rigid staffing and long contracts
You still manage escalations
AI-driven hiring and screening
AI-native operations from day one
AI-enhanced training and playbooks
Fast, consistent onboarding with simulators and playbooks
Real-time QA with AI-driven coaching
Clear QA and performance insights
Smart human + AI blend for your brand
Safe, optional automation
AI-proficient agents who reduce escalations
We manage the operation fully
Flexible staffing with transparent pricing
We manage the operation fully
Why CustomerFirst Stands Out
A clear look at how we deliver better quality, lower effort, and more modern operations than traditional outsourcers.
Traditional BPOs
Add software after hiring
Generic training that lacks context
Limited visibility into quality
Automation that doesn’t match your brand
You still manage escalations
You still manage escalations
AI-native operations from day one
Fast, consistent onboarding with simulators and playbooks
Clear QA and performance insights
Safe, optional automation
We manage the operation fully
We manage the operation fully
What Our Clients Say
What Our Clients Say
Our clients’ words reflect our commitment to excellence.
We cut handling time and took on far more volume without adding headcount. Customer First helps our team stay efficient and focused on great service.
Ben S.
Director of CS @ Cosm
We cut handling time and took on far more volume without adding headcount. Customer First helps our team stay efficient and focused on great service.
Ben S.
Director of CS @ Cosm
We cut handling time and took on far more volume without adding headcount. Customer First helps our team stay efficient and focused on great service.
Ben S.
Director of CS @ Cosm
Customer First elevated our customer experience and protected our brand as we scaled. They made high-quality support effortless for our team.
Leanna N.
Sr. Director of CX @ VBB
Customer First elevated our customer experience and protected our brand as we scaled. They made high-quality support effortless for our team.
Leanna N.
Sr. Director of CX @ VBB
Customer First elevated our customer experience and protected our brand as we scaled. They made high-quality support effortless for our team.
Leanna N.
Sr. Director of CX @ VBB
Customer First made our support more efficient and proactive. Our team now spends more time on meaningful customer interactions every day.
Amrita K.
Director of CX @ Thesis
Customer First made our support more efficient and proactive. Our team now spends more time on meaningful customer interactions every day.
Amrita K.
Director of CX @ Thesis
Customer First made our support more efficient and proactive. Our team now spends more time on meaningful customer interactions every day.
Amrita K.
Director of CX @ Thesis
Our team feels more efficient and supported with Customer First. Their partnership, responsiveness, and insight have made a real difference.
Mila S.
CX Principal @ Rails.xyz
Our team feels more efficient and supported with Customer First. Their partnership, responsiveness, and insight have made a real difference.
Mila S.
CX Principal @ Rails.xyz
Our team feels more efficient and supported with Customer First. Their partnership, responsiveness, and insight have made a real difference.
Mila S.
CX Principal @ Rails.xyz
A year with Customer First made our team productive and faster to onboard. The gains in efficiency and support quality have been astounding.
Fernando D.
Director of CS @ Odyssey
A year with Customer First made our team productive and faster to onboard. The gains in efficiency and support quality have been astounding.
Fernando D.
Director of CS @ Odyssey
A year with Customer First made our team productive and faster to onboard. The gains in efficiency and support quality have been astounding.
Fernando D.
Director of CS @ Odyssey
We saw faster responses and higher satisfaction almost immediately. Our agents gained real confidence and a better view of each customer’s needs.
Corey F.
Director of TS @ Virtuous
We saw faster responses and higher satisfaction almost immediately. Our agents gained real confidence and a better view of each customer’s needs.
Corey F.
Director of TS @ Virtuous
We saw faster responses and higher satisfaction almost immediately. Our agents gained real confidence and a better view of each customer’s needs.
Corey F.
Director of TS @ Virtuous
"I built the partner I always wished existed."
"I built the partner I always wished existed."
After 20+ years building and running customer support teams, I have worked with every type of BPO. Big offshore teams, boutique nearshore firms, specialized agencies. Across all of them, the same issues kept showing up: Substandard hiring and training, Quality monitoring was ineffective, Overload of simple escalations, etc. I spent more time managing the BPO than I would have just building the team in-house!
Later, I helped build AI tools used by fast-growing brands. And I realized something important: the best software still needs great people.
Customer First is the partner I always wanted. A support team that uses AI the right way, staffed by people who care about quality, and built to run smoothly without placing more work on your plate.
Your questions, answered.
Find quick answers to common queries about our services, process, and how we can help you achieve your goals.
Which industries do you support?
How quickly can you get agents live?
Do we have to use your AI?
What channels do you support?
How does pricing work?
Your questions, answered.
Find quick answers to common queries about our services, process, and how we can help you achieve your goals.
Which industries do you support?
How quickly can you get agents live?
Do we have to use your AI?
What channels do you support?
How does pricing work?
Your questions, answered.
Find quick answers to common queries about our services, process, and how we can help you achieve your goals.
Which industries do you support?
How quickly can you get agents live?
Do we have to use your AI?
What channels do you support?
How does pricing work?
Ready for world-class customer support?
Let’s build your AI-empowered support team.
Ready for world-class customer support?
Let’s build your AI-empowered support team.